Skincare can be tricky to get right, with so many products and routines to choose from. But when you find what works, it can make a huge difference for your skin, leaving it healthier, brighter, and clearer. But what if you could speak directly to a skincare expert to get personalised advice? Well, at Face Dr, you can!
With the sheer number of skincare products available, it’s easy to feel overwhelmed and unsure about which ones are right for you. Whether you're looking to treat acne, fine lines, or other skin concerns, expert guidance is essential. That’s where we come in! At Face Dr, our Skin Experts are here to help you make the best choices for your skincare routine, so you can achieve the glowing, healthy skin you’ve always wanted.
Ready to get advice from the pros? To help you get started, we’ve rounded up the top skincare consultation services out there (not including us!). We’ll cover what they include, how much they cost and the pros and cons of each, so you can easily decide which one is best for you.
The top skincare consultation services are:
#1 Get Harley
#2 Pai
#3 Renude
#5 Olay
#6 Aesop
#8 Lancôme
#9 Dermatica
#10 Harley Street Dermatology Clinic
Before we dive into more information about each one, why should you consider a video consultation in the first place? With a video consultation service, you can speak with a professional about your exact skincare concerns and get tailored advice on which products to use and what routine to follow to tackle them. Plus, they’re online, so you can get advice from the comfort of your home.
Here’s our round-up of the best skincare consultations. Read on to find out more about each one.
The best online skincare consultations
#1 Get Harley
What it includes: With Get Harley, you’ll answer a few questions via text before your consultation and then you’ll be matched with an expert who specialises in your concern, like acne, ageing or pigmentation. Experts include professionals like dermatologists and aesthetic doctors and they’ll talk through your specific concerns and recommend the ideal routine and products to use to tackle it. The company offers unbiased product recommendations, which you can get delivered to you, alternatively you can book any recommended in-clinic treatments from your phone.
Price: £40
Length: 30 minutes
Times: 9am to 6pm
Pros:
- You’ll speak to an expert who specialises in your exact concern
- Experts give you unbiased product and treatment recommendations
Cons:
- It’s one of the more expensive options for video consultations
#2 Pai
What it includes: A consultation with a skin expert from Pai, which you can do via phone or video. The expert will ask about everything that could be affecting your skin, like stress, sleep, diet as well as which products you’re currently using. They’ll talk you through the best skincare routine and products for your exact concerns. There’s no obligation to buy from Pai and you’ll get a follow-up email with everything you discussed, so you can decide if you want to purchase anything.
Price: Free
Length: 20 minutes
Times: 10:30am to 6:30pm for 20 minute slots.
Pros:
- You can do it via phone if you’d rather avoid video
- There are designated 10-minute slots for those short on time
- It’s free
Cons:
- You’ll only be recommended Pai products
- You may not get the best advice via phone as it’s difficult to analyse your skin this way
#3 Renude
What it includes: With Renude, you can either speak to a skincare expert with a video consultation or answer a questionnaire and send through photos of your skin, which experts will analyse. Either way, you’ll be recommended a tailor-made routine with products for your exact skin type and concerns. The company works with chemists and aestheticians to make the recommendations and they take into account your budget, medical history, preferences—like which textures you like in products—and if you’ve already got any favourite products you don’t want to replace. Products can then be shipped directly to you from third-party retailers, so experts are unbiased.
Price: For a photo consultation, the cost is £20. For a 1:1 video consultation, the price is £35 for a 30-minute call. Both consultation options include 2 weeks of access to messaging your aesthetician for follow-up questions.
Length: 30 minutes
Times: You need to buy a consultation before you’re sent a link with time slots to choose from
Pros:
- You can book multiple consultations and talk through your skin concerns as it reacts to products, getting advice on adjusting your routine if needed
- If you’re not a fan of video, you can send through photos instead
- Experts aren’t biased towards certain brands or products
Cons:
- You’ll have to buy a consultation before finding out what times are available
- You may not get the best advice from sending in photos of your skin and you may have to wait a while before an expert looks at your photos
#4 La Roche-Posay
What it includes: A video consultation with one of La Roche-Posay’s skincare experts. During the consultation, you can book your skincare online, choosing your favourite products. There’s no obligation to purchase, but you’ll receive a follow-up email with all your personalized recommendations if you decide to buy
Price: Free
Length: 15 minutes
Times: 9am - 5pm
Pros:
- It’s free
- If you’re happy with your products but just need demonstrations on how to use them, there are dedicated consultations for that
- For first-time clients who have had a skincare consultation, you’ll receive an exclusive discount towards your first order.
Cons:
- You’ll only be recommended La Roche-Posay products
#5 Olay
What it includes: Olay offers a personalised skin analysis through their AI Skin Advisor. This service allows you to upload a selfie and answer a few simple questions. Based on your answers, the system creates a tailored skincare routine designed to address your specific skin concerns and goals
Price: Free
Length: 15 minutes
Times: Anytime
Pros:
- The process is simple, requiring only a selfie and a few questions to receive your personalised skincare routine.
- It’s free
Cons:
- You’ll only get Olay product recommendations
- The advice comes from an AI, which might not fully replace a professional consultation with a skincare expert, especially for complex or uncommon skin issues.
#6 Aesop
What it includes: A video consultation with a trained Aesop consultant. You can talk through your concerns, get product recommendations to help, a routine to follow and demonstrations and application techniques for anything you’re not clear on. You can also get advice on products for your home, body and gifts.
Price: Free
Length: 30 minutes
Times: 9:30am to 4pm
Pros:
- If you’ve had an Aesop consultation before, you can pick which practitioner you’d like to speak with to have another call with the same person
- There are consultations available on Saturdays and during the week
Cons:
- You’ll only get Aesop product recommendations
#7 Sarah Chapman
What it includes: A video consultation with a qualified skincare therapist from the Sarah Chapman team in the Skinesis Clinic. A professional will ask about your concerns and recommend products, ingredients and specific routines to help tackle it. At the end of the call, you’ll be emailed a code with £50 off Skinesis products, effectively making the consultation free if you buy the recommended products.
Price: £50 (but £50 off the products)
Length: 30 minutes
Times: You need to buy a consultation before you’re sent a link with time slots to choose from
Pros:
- The consultation is free if you’re planning on buying the recommended products
Cons:
- You’ll only get recommendations for Sarah Chapman Skinesis products
- It’s pricey (£50) if you don’t buy the recommended products
#8 Lancôme
What it includes: Lancôme offers a 30-minute skincare consultation where an expert will provide advice on the best products for your routine or help address specific skincare concerns. You can also get guidance on how to adjust your existing regimen for better results.
Price: Free
Length: 30 minutes
Times: 9:00 am to 5:00pm
Pros:
- The consultation is free of charge
- The experts can also recommend the right make-up for you (like the best foundation shade)
Cons:
- Only Lancôme products will be recommended
#9 Dermatica
What it includes: Dermatica works with experts like dermatologists, pharmacists, GPs, researchers and scientists to provide their customers with tailored skincare products. The company’s consultations consist of filling out an online questionnaire and sending through photos for their experts to analyse. They’ll take into account concerns like acne, ageing or hyperpigmentation and formulate the best products for you with their lab-based team. The products will then be sent to you each month as part of a subscription service with advice on how to apply them.
Price: The consultation is free, however, it comes as part of the subscription service, which is £24.99 a month
Length: The form will take you five to 10 minutes to fill out
Times: Not applicable. You can send your information online anytime.
Pros:
- It’s great for those who want someone else to take care of their skincare routine, as tailored products are sent to your door each month
- It’s a quick option for those short on time
Cons:
- You don’t get to speak one-on-one with an expert so you can’t ask any questions as part of the consultation
- You’ll get skincare products from the company, rather than recommendations of the best of what’s out there
- The product recommendations are made from a questionnaire and photos, rather than video, so it may not be the best advice possible
#10 Harley Street Dermatology Clinic
What it includes: Harley Street Dermatology Clinic usually offer in-person skin consultations, but due to the pandemic, they’ve started offering video consultations you can do from home. You’ll share photos of your skin before the consultation and then speak with a dermatologist about your concern via video. The clinic usually deals with more severe skincare concerns like acne, eczema, psoriasis, rashes or moles. Experts can give you advice on the latest treatments, prescribe products and explain how to take care of your skin and anything else that may be affecting it like diet and lifestyle.
Price: £315 (this is covered by some insurance providers)
Length: Information not available online
Times: You’ll need to call or fill out a contact form then you’ll be contacted by someone from the company to book a time slot
Pros:
- Experts are specialists in more serious skincare concerns like acne, eczema and psoriasis
Cons:
- It’s definitely one of the more expensive skincare consultations out there
- The service deals with treatments and prescriptions for more serious skincare concerns, rather than offering advice on a skincare routine or products
Time for a consultation?
We hope you now have a better idea of the types of video skincare consultations available. If you're looking for expert advice that’s both free and unbiased, Face Dr offers 30-minute online consultations where you can speak to one of our skin experts.
During your session, our experts will assess your skin, discuss your concerns, and recommend products tailored to your needs - whether it’s tackling acne, hyperpigmentation, or signs of ageing. We also help refine your existing routine to ensure you're getting the best results.
We only recommend products from trusted brands that deliver real results so you can feel confident in your choices. A consultation can also save you time and money by guiding you to the right products from the start rather than through trial and error.
With decades of experience and thousands of clients helped, our experts are here to support you on your skincare journey. Book your free video consultation today and take the first step towards healthier, glowing skin.
