Returns Policy

Face Dr Return & Refund Policy 

Thanks for shopping at If you are not entirely satisfied with your purchase, we're here to help. 


You have 48 hours to let us know that you are unhappy with an item from the date you received it. To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. Your item must be in the original packaging. If the product has been used or opened we are unable to accept a return on the item. Please return the items to us within 14 days of receiving them.  


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Contact Us 

If you have any questions on this policy or are unhappy with any of the items you have ordered, please contact our Clinic Manager using the details below:

Laura George

Clinic Manager

Face Dr HQ located at 53-55 York Place, Perth, Scotland, PH2 8EH