Cookies Policy

FACE DR COOKIES POLICY

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or your computer's hard drive if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

Strictly necessary cookies. 

These are cookies that are required for the operation of our website. 

Analytical/performance cookies. 

They allow us to recognise and count the number of visitors and see how visitors move around our website when using it. This helps us improve how our website works, for example, by ensuring that users are finding what they are looking for easily.

• We use Google Analytics for analytic data from users such as page views, unique users, time per page/visit, conversion rate, etc. This helps us to inform our business and marketing practices. For more information on Google Analytics, please refer to their privacy policy. 
• Cliniko is used for our consultation service and will gather user data. This is where user information is stored for Skin Experts to see and add notes in consultations. 
• We also use Zen Desk to answer customer enquiries and tickets. Zen Desk collects the user enquiries we receive. 

Functionality cookies. 

These are used to recognise you when you return to our website. This enables us to personalise our content for you.

Targeting/Marketing cookies.

These cookies record your visit to our website, the pages you have visited, and the links you have followed. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

• We use Google Ads to target users in the UK and EU demographically. Please see Google Policy to learn how they use your data. 
• We also use Klaviyo email analytics data to help us better market emails to users who have consented to email marketing. 
• Yotpo is a service used for reviews from customers. This gathers user data to ask for reviews and serve analytics based on user reviews and purchases. 
• Shopify also records user data for marketing analytics and e-commerce analytics. 
• Mangools is our SEO service that tracks user data, such as traffic and web page visits from Google searches. It helps inform us of SEO success and keyword research for our website and content planning. 
• Social Media: Facebook uses web data from our Shopify shop for Facebook advertising. TikTok is also connected to our shop and collects user behavioural data for TikTok advertising. 

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after 90 days.