Face Dr ships professional skincare products across the UK, including Scotland, England, Wales and Northern Ireland. We also offer skincare consultations to clients across the UK, so you can speak to a Skin Expert online from wherever you are.

We also have dedicated Face Dr websites for clients in Ireland, Australia and the United States.

Orders placed before 2pm on a weekday are usually dispatched for next-day delivery in the UK. You can choose from Royal Mail Tracked 24 or DPD Next Day delivery at checkout.

Orders placed at weekends or on UK bank holidays are dispatched on the next working day. Occasionally, an order may be shipped directly from our pharmacy, which can take slightly longer.

Royal Mail Tracked 24 delivery is free on UK orders over £100 and £3.95 for orders under £100.

DPD Next Day delivery is free on orders over £300 and £6.50 for orders under £300.

Delivery options and costs are shown at checkout before you complete your order.

Once your order has been dispatched, you will receive an email containing your tracking information. You can use this link to follow your delivery with the relevant courier.

You can also log in to your Face Dr account to view your order history.

Yes. We offer next-day delivery options in the UK. Orders placed before 2pm on weekdays can be dispatched for next-day delivery using Royal Mail Tracked 24 or DPD Next Day.

Please note that orders placed at weekends or on bank holidays are dispatched on the next working day.

You can shop professional skincare products online through the Face Dr website. If you are new to Face Dr, we recommend booking a free online skincare consultation so that a Skin Expert can assess your concerns and create a personalised skincare routine for you.

If you already use one of the skincare brands we stock, you may also be able to order directly through our online product order process.

Not always. Some products can be purchased directly online, while certain professional or prescriptive skincare products require you to complete a consultation or provide relevant information before they can be purchased.

If you're unsure which products are right for your skin, our free online skincare consultation is the best place to start.

Face Dr accepts major credit and debit cards, PayPal, PayPal flexible payment options and Klarna Pay in 3.

Available payment options will be displayed at checkout.

If you need to make a change to your order, please contact us as soon as possible at hello@myfacedr.com.

We will do our best to help, but once an order has entered fulfilment or been dispatched, it may no longer be possible to amend or cancel it.

Yes. Existing Face Dr clients can log in to their Face Dr account to view their personalised skincare regime, replenish products and reorder without booking another consultation.

If your skin or skincare needs have changed, we recommend booking a free review consultation with your Skin Expert.

If you wish to return a product, you must contact us within 48 hours of receiving your order.

To be eligible for a return, products must be unused, unopened and in their original packaging. For safety and hygiene reasons, we cannot accept skincare products that have been opened or used.

Eligible products must be returned to Face Dr within 14 days of receipt.

No. For health, safety and hygiene reasons, we cannot accept returns of skincare products that have been opened or used.

If you have received a damaged, defective or incorrect product, please contact us as soon as possible so that we can help.

If your order arrives damaged, defective or contains the wrong product, please contact us at hello@myfacedr.com as soon as possible.

Please include your order number and photographs where appropriate so that our team can investigate and arrange the most appropriate resolution.

Contact us within 48 hours of receiving your order if you wish to request a return. Once we receive and inspect an eligible returned product, we will process the refund to your original payment method.

Refund times can vary depending on your bank or payment provider.

The best way to find the right professional skincare products for your skin is to speak to one of our Skin Experts.

During a free online skincare consultation, your Skin Expert will discuss your skin concerns, current routine, lifestyle, goals and budget before recommending a personalised skincare regime.

Face Dr specialises in professional, clinical skincare products from carefully selected brands.

Our Skin Experts can help you choose evidence-led skincare and create a personalised routine designed around your skin concerns, goals and lifestyle.

You can buy ZO Skin Health products online from Face Dr. Face Dr is an authorised stockist of ZO Skin Health, with decades of experience prescribing and recommending professional skincare.

If you are new to Face Dr but already use ZO Skin Health, you can complete our ZO Skin Health order process or book a free consultation with a Skin Expert.

Yes. Face Dr is an authorised stockist of ZO Skin Health in the UK.

Our Skin Experts can also provide guidance on how to introduce and use your ZO Skin Health products as part of a personalised skincare routine.

Yes. Face Dr works with established professional skincare brands and supplies genuine products through authorised distribution channels.

We only partner with skincare brands that meet our standards for ingredient quality, efficacy and results.

Yes. Our Skin Experts create personalised skincare routines based on your individual skin concerns, current routine, lifestyle, goals and budget.

Rather than recommending the same routine to everyone, we tailor your product recommendations to your skin.

A Face Dr online skincare consultation is a free video appointment with a Skin Expert. During your consultation, your Skin Expert will discuss your skin concerns, assess your skin and review your current skincare routine.

They will then recommend a personalised skincare regime using professional products suited to your skin, goals, lifestyle and budget.

Yes. Face Dr offers free online skincare consultations and review consultations.

There is no obligation to purchase products following your consultation. Our aim is to provide expert skincare advice and support you throughout your skincare journey.

If you are new to Face Dr, simply select our Free Video Skincare Consultation and choose a Skin Expert, date and time that suits you.

If you are an existing client, log in to your Face Dr account to book a review consultation.

Your Skin Expert will ask about your skin concerns, current skincare routine, lifestyle and relevant medical history. They will assess your skin and discuss what you would like to achieve.

Based on this information, they will recommend a personalised skincare regime and explain which products to use, how to use them and the order in which to apply them.

A new client video skincare consultation is approximately 20-30 minutes.

Review consultations are available for existing clients who want to check their progress, adjust their routine or discuss changes in their skin.

To get the most from your consultation:

• Find somewhere quiet with good lighting.
• Make sure your internet connection, camera and microphone are working.
• Have your current skincare products to hand if possible.
• Make a note of your main skin concerns and any questions you would like to ask.
• Remove makeup if you would like your Skin Expert to assess your skin more closely.

No, it is not essential. However, removing makeup before your consultation can make it easier for your Skin Expert to assess your skin more closely.

Absolutely. You do not need to know which products you need before your consultation.

Your Skin Expert will assess your concerns and recommend a personalised routine based on your skin, lifestyle, goals and budget.

Some products can be purchased directly online, while certain professional skincare products require you to complete our consultation or product order process.

Creating a Face Dr account allows you to access your personalised skincare routine, product recommendations, order history and ongoing support.

Your Face Dr account allows you to access your personalised skincare regime, view your product recommendations, reorder products, book review consultations and manage your skincare journey.

Yes. Ongoing skincare support and review consultations are part of the Face Dr experience.

If your skin changes or you need help adjusting your routine, you can book a review with your Skin Expert.

Yes. Face Dr is a multi-award-winning online skincare clinic offering professional skincare advice and products to clients across the UK.

Our doctor-led team of Skin Experts provides personalised skincare guidance through online consultations, with a focus on long-term skin health and visible results.

Face Dr combines professional skincare products with personalised expert advice.

Rather than simply selling skincare, our Skin Experts assess your skin and help you build a routine around your concerns, goals, lifestyle and budget. We also offer ongoing support to help you stay on track with your skincare journey.

Our Skin Experts are trained skincare professionals who provide personalised advice through online consultations.

They assess your skin concerns, discuss your current routine and recommend professional skincare products appropriate for your individual needs.

The easiest way to contact the Face Dr team is by emailing hello@myfacedr.com.

You can also contact us via chat using the widget on our website.

If your question relates to your skincare routine, our team can direct your query to a Skin Expert where appropriate.