Terms & Conditions — au.myfacedr.com (Australia)

Effective date: 8 September 2026

These Terms and Conditions govern your access to and use of au.myfacedr.com (the Site) and any products, services, consultations or other offerings purchased or accessed through the Site.

By using the Site or placing an order, you agree to these Terms and Conditions. If you do not agree, you must not use the Site or place an order.

1. Company information

The Site is operated by:

FD Group Pty Ltd
ABN: 28 127 647 429
81 Watt Road
Mornington VIC 3931
Australia

Email: hello@myfacedr.com

In these Terms and Conditions, FD Group, we, us and our refer to FD Group Pty Ltd. You and your refer to any person who accesses the Site or purchases products or services from us.

2. Related policies

The following policies form part of these Terms and Conditions:

• [Shipping Policy]; and
• [Privacy Policy].

Our [Returns and Refunds Policy] also applies to purchases made through the Site.

If there is any inconsistency between these Terms and Conditions and a related policy, these Terms and Conditions will apply to the extent of the inconsistency, except where a provision of applicable law requires otherwise.

3. Eligibility

You must be at least 18 years old to use the Site, purchase products or access our skincare consultation services.

By using the Site or placing an order, you confirm that:

• you are at least 18 years old;
• you have legal capacity to enter into a binding contract; and
• all information you provide to us is accurate, complete and current.

The Site and products are intended for personal use. You must not purchase products for resale or other commercial purposes without our prior written consent.

4. Products and skincare information

We sell clinical-grade skincare products from authorised brands, which may include ZO Skin Health and other brands displayed on the Site.

We take reasonable steps to ensure that product descriptions, images, ingredients, directions and other information on the Site are accurate and current. However:

• product packaging, colours and images may vary from those displayed on your device;
• product availability may change without notice;
• product information may be updated by the relevant brand or manufacturer; and
• we do not guarantee that a product will achieve a particular result for you.

You should read all product labels, warnings and directions before using a product. If you have concerns about a product’s suitability, you should seek advice from an appropriately qualified healthcare professional.

5. Medical disclaimer

Information on the Site, including information provided through skincare consultations, articles, product descriptions, emails, chat services and other communications, is provided for general educational and skincare-information purposes only.

It is not medical advice, diagnosis or treatment, and does not replace advice from a qualified healthcare professional.

You should consult a doctor, pharmacist or other appropriately qualified healthcare professional before using a new skincare product or regimen, particularly if you:

• have a diagnosed skin condition or other medical condition;
• are pregnant or breastfeeding;
• have allergies or known sensitivities;
• are taking medication; or
• experience a reaction or other adverse symptom.

Stop using a product and seek appropriate medical advice if you experience severe, persistent or concerning symptoms.

6. Prices and GST

Unless stated otherwise:

• prices on the Site are in Australian Dollars (AUD);
• prices include GST where applicable; and
• delivery and other applicable charges are stated separately at checkout.

We may change prices, promotions, product ranges and offers at any time before we accept your order. A price change will not affect an order that we have already accepted, except where an obvious pricing or other error has occurred.

Promotions may be subject to additional terms and conditions. Promotional offers cannot be combined unless expressly stated otherwise.

7. Orders and contract formation

The display of products on the Site is an invitation for you to make an offer to purchase, not an offer by us to sell.

When you place an order, you are making an offer to purchase the selected products. We may accept or reject your order at our discretion.

An order is accepted when we send you an order-confirmation email, or when we otherwise confirm acceptance. At that time, a contract is formed between you and FD Group for the products stated in the confirmation.

We may decline or cancel an order, in whole or in part, including where:

• a product is unavailable;
• there is an error in the product description, price or availability;
• we are unable to obtain payment authorisation;
• we suspect fraud, unauthorised activity or unlawful conduct;
• an order appears to be for resale or commercial use;
• delivery information is incomplete or inaccurate; or
• cancellation is required for legal, safety or regulatory reasons.

If we cancel an accepted order, we will refund any amount paid for the cancelled products and any associated delivery charge, unless otherwise required or permitted by law.

8. Payment

Payment must be made in full at the time of ordering using one of the payment methods made available at checkout.

You authorise us, or our payment service provider, to charge your selected payment method for the total amount shown at checkout.

You must only use a payment method that you are authorised to use. We may suspend or cancel an order if payment is declined, reversed, disputed or appears to be unauthorised.

Payment processing may be handled by third-party payment providers. Those providers may apply their own terms and privacy policies.

9. Shipping and delivery

We ship orders to addresses within Australia only.

Our [Shipping Policy] forms part of these Terms and Conditions and contains further information about:

• delivery areas;
• the applicable flat delivery fee;
• estimated delivery timeframes;
• order processing;
• tracking;
• delivery issues; and
• events outside our reasonable control.

The current estimated standard delivery timeframe is 3–7 business days, subject to the matters described in the Shipping Policy.

Estimated delivery times are not guaranteed unless expressly stated otherwise. We are not responsible for delays caused by events outside our reasonable control, including carrier delays, severe weather, natural disasters, industrial action, cyber incidents, government action or incorrect delivery information provided by you.

Risk in products passes to you when the products are delivered to the delivery address provided with your order, except to the extent otherwise provided by the Australian Consumer Law.

You are responsible for ensuring that someone is available to receive the order and that the delivery address is accurate and accessible.

10. Returns and refunds

Our [Returns and Refunds Policy] forms part of these Terms and Conditions.

Subject to your rights under the Australian Consumer Law, eligible change-of-mind returns must be requested within 14 days of delivery and must comply with the requirements set out in the Returns and Refunds Policy.

Nothing in our Returns and Refunds Policy or these Terms and Conditions limits or excludes your rights under the Australian Consumer Law. This includes rights relating to products that are faulty, unsafe, not fit for purpose, materially different from their description or otherwise fail to comply with applicable consumer guarantees.

We may require reasonable information, including proof of purchase and details of the issue, to assess a return, refund, replacement or other remedy.

11. Australian Consumer Law

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law, being Schedule 2 to the Competition and Consumer Act 2010 (Cth) and any applicable State or Territory legislation.

For major failures with goods, you may be entitled to:

• reject the goods and receive a refund;
• reject the goods and receive a replacement; or
• compensation for any reduction in value and other reasonably foreseeable loss or damage.

You may also be entitled to compensation for any other reasonably foreseeable loss or damage resulting from a failure.

For non-major failures with goods, you may be entitled to have the goods repaired or replaced within a reasonable time. If the failure cannot be remedied within a reasonable time, you may be entitled to reject the goods and obtain a refund or replacement, and to compensation for any reasonably foreseeable loss or damage.

These rights operate in addition to any express warranty or voluntary remedy offered by us or a manufacturer.

12. Accounts and website use

If you create an account, you must keep your login details confidential and must notify us promptly if you suspect unauthorised access.

You must not:

• use the Site for an unlawful, fraudulent or abusive purpose;
• interfere with the operation or security of the Site;
• introduce malicious code, viruses or other harmful material;
• access or attempt to access another person’s account;
• copy, scrape, reproduce or exploit Site content without permission;
• use automated systems to access or collect information from the Site, except with our written consent; or
• submit information that is false, misleading, defamatory or unlawful.

We may suspend or terminate your account or access to the Site if we reasonably believe that you have breached these Terms and Conditions or applicable law.

13. Consultations and personalised recommendations

We may offer complimentary or paid skincare consultations, including consultations conducted by video, telephone, chat or other digital means.

Consultations are subject to availability and may be rescheduled or cancelled by either party. Any booking terms communicated at the time of booking also apply.

Recommendations provided during a consultation are based on the information you choose to provide and are not a diagnosis or medical treatment plan. You remain responsible for deciding whether to purchase or use a product and should seek independent medical advice where appropriate.

14. Intellectual property

All content on the Site, including text, product information, graphics, photographs, videos, logos, trade marks, designs, software and other materials, is owned by or licensed to FD Group or the relevant third-party owner.

You may access and use Site content only for your personal, non-commercial use and in connection with using the Site lawfully.

You must not, without our prior written consent:

• reproduce, modify, publish, distribute or commercially exploit Site content;
• remove copyright, trade mark or other proprietary notices;
• create derivative works from Site content; or
• use our name, logos or trade marks in a way that suggests endorsement or affiliation.

All third-party trade marks and brand names remain the property of their respective owners.

15. User content and feedback

If you submit a review, testimonial, photograph, question, comment, feedback or other content to us, you confirm that:

• you own or control the relevant rights;
• the content is accurate to the best of your knowledge;
• the content does not infringe another person’s rights; and
• the content is not unlawful, misleading, defamatory or offensive.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish and display that content for business, marketing and service-improvement purposes, subject to applicable privacy law and any separate consent we may require.

We may remove or decline to publish user content at our discretion.

16. Privacy

We collect, use, store and disclose personal information in accordance with our [Privacy Policy], the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

Our Privacy Policy explains how we handle information collected through the Site, including information provided when you:

• create an account;
• place an order;
• contact customer service;
• request a consultation;
• subscribe to marketing communications; or
• use the Site and related technologies.

You must not provide another person’s personal information unless you are authorised to do so.

17. Third-party services and links

The Site may contain links to third-party websites, applications, payment providers, social media platforms or other services.

Third-party services are not controlled by us. We are not responsible for their content, availability, security, privacy practices or terms. Your use of a third-party service is subject to that third party’s terms and policies.

18. Availability and errors

We do not guarantee that the Site, or any part of it, will always be available, uninterrupted, secure or error-free.

We may modify, suspend or discontinue any part of the Site, product range or service without notice where reasonably necessary.

We may correct typographical, pricing, product-description, availability or other errors. If an error affects an order that has not yet been accepted, we may reject the order. If an error affects an accepted order, we will contact you and provide any remedy required by law.

19. Limitation of liability

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.

To the maximum extent permitted by law, and subject to the preceding paragraph, we are not liable for loss or damage arising from:

• your misuse of a product or failure to follow product directions;
• your failure to disclose relevant information during a consultation;
• your failure to follow reasonable skincare or product instructions;
• inaccurate delivery information provided by you;
• unauthorised access to your account caused by your failure to protect your login details;
• delays or interruptions caused by events outside our reasonable control; or
• your use of third-party websites, services or links.

To the maximum extent permitted by law, our liability for a breach of a statutory guarantee, condition or warranty that cannot be excluded is limited only to the extent permitted by the Australian Consumer Law and any other applicable law.

Nothing in these Terms and Conditions limits liability for fraud, wilful misconduct, or any liability that cannot lawfully be limited or excluded.

20. Indemnity

To the maximum extent permitted by law, you indemnify FD Group and its officers, employees, contractors and agents against losses, claims, liabilities, costs and expenses arising from:

• your breach of these Terms and Conditions;
• your unlawful or negligent use of the Site;
• your misuse of any product;
• information or content you submit to us; or
• your infringement of another person’s rights.

This indemnity does not apply to the extent that the relevant loss, claim, liability, cost or expense was caused by our negligence, breach of these Terms and Conditions, breach of the Australian Consumer Law or other unlawful conduct.

21. Events outside our control

We are not liable for delay or failure to perform an obligation where the delay or failure results from an event beyond our reasonable control.

Such events may include natural disasters, severe weather, epidemic or pandemic, war, terrorism, civil unrest, industrial disputes, transport disruption, supply-chain disruption, government action, power failure, telecommunications failure, cyber incidents or failure of third-party service providers.

This clause does not affect your statutory rights or our obligation to provide any refund or other remedy required by law.

22. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time by publishing an updated version on the Site.

The updated Terms and Conditions will apply from the stated effective date. Changes will not affect an order that we have already accepted, except where required by law or where the change is necessary to correct an error.

Your continued use of the Site after an updated version is published constitutes acceptance of the updated Terms and Conditions.

23. Severability

If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable, that provision will be read down or severed to the extent necessary, and the remaining provisions will continue in full force and effect.

24. No waiver

A failure or delay by us to exercise a right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.

25. Governing law and jurisdiction

These Terms and Conditions are governed by the laws of Victoria, Australia.

You submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and courts entitled to hear appeals from them.

Nothing in this clause prevents you from exercising rights or pursuing remedies available under the Australian Consumer Law or any other applicable law.

26. Contact us

If you have questions about these Terms and Conditions, an order or any of our policies, please contact us:

FD Group Pty Ltd
81 Watt Road
Mornington VIC 3931
Australia

Email: hello@myfacedr.com